Sometimes during a sync with Sage, a customer will report having trouble transferring invoice numbers from ServiceBox, and seeing this message:
The solution is quite simple. There are two settings in Sage that need to be checked.
1. If you want your ServiceBox invoice numbers to transfer into Sage, first go to the Sage 'Forms' page, and double check that the Invoice 'Next Form Number' box is left empty (below).
2. For the ServiceBox invoice number to carry over, you must also go to the Accounting Connector and into Set up, then to the 'Export/Import Settings' page. Here, make sure the box for using ServiceBox invoice numbers in accounting is checked. (Below). Otherwise, Sage will assume you want it to do its own numbering, and will not have a starting point to draw from because of the empty box in the Sage Forms page.
Check the 'Use ServiceBox invoice numbers in accounting' box and you should be good to go.
