Two possible Trouble shooting steps:
1. This error message could occur if there is something else accessing the file like DropBox or the Sage Cloud services.
If you have the sage file in a dropbox folder you may need to stop DropBox or if you have Sage Cloud services setup, you may have to pause syncing to cloud services and then try to re-run the sync.
2. This issue appears to be related to the status of the customer ledger in Sage rather than a problem within ServiceBox. To resolve this, you will need to ensure the customer ledger is open in Sage. Here are the steps to check and open the customer ledger in Sage:
1. Log in to Sage: Access your Sage accounting software with your usual credentials.
2. Navigate to the Customer Ledger:
- Go to the "Customers" or "Accounts Receivable" section.
- Select "Customer Ledger" or a similar option based on your Sage version.
3. Check Ledger Status:
- Look for the specific customer ledger mentioned in the error.
- Ensure it is not marked as closed or locked.
4. Open the Ledger(if necessary):
- If the ledger is closed, find the option to open or unlock it.
- This may involve changing the status from "Closed" to "Open" or adjusting the accounting period settings.
5. Save Changes: Make sure to save any changes you make to the ledger status.
6. Retry the Sync: After ensuring the ledger is open, try syncing again in ServiceBox.