Summary
Our technical team has the capability to unlink invoices and payment records in ServiceBox. However, it's crucial to consider the presence of existing payment records in QuickBooks Online for these invoices. This is to prevent the creation of duplicate payment records during the synchronization process.
Proceed with the re-sync and avoid any potential duplication:
To avoid creation of duplicate payment records during the synchronization, it is crucial to determine whether any payment records already exist in QuickBooks for the invoices in ServiceBox. Please verify the presence or absence of payment records in QuickBooks for the relevant invoices.
If you do not see any payment records, we can confidently initiate the unlinking process. However, if there are existing payment records, we will review the situation further to ensure accuracy.
Once confirmed the presence or absence of payment records in accounting software , contact support@jobboxsoft.com and we will proceed accordingly, ensuring accurate and non-duplicated payment records throughout the re-sync process.
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