Introduction: If you're encountering sync issues while using an older version of the ServiceBox connector with Sage 50 older version you might have received an error message similar to the one mentioned below:
Error Message:
"Error processing adding customer to accounting. (The formatter threw an exception while trying to deserialize the message: There was an error while trying to deserialize parameter http://tempuri.org/:customerToUpdate. The Inner Exception message was 'Error in line 1 position 2341. 'Element' '_x003C_JobTitle_x003E_k__BackingField' from namespace 'http://schemas.datacontract.org/2004/07/ServiceBox.Accounting.Library.SupportClasses' is not expected. Expecting element '_x003C_HelpUrl_x003E_k__BackingField'.'. Please see Inner Exception for more details.)"
Understanding the Issue:
This error indicates a compatibility problem between your older version of the connector and the backend updates that have been made to the ServiceBox accounting connector. The root cause lies in the disparity between the connector's code and the backends' structure. While your version of the connector worked previously, recent changes to the backend have brought about this discrepancy.
Explanation:
When ServiceBox makes changes to the backend of the accounting connector, it's crucial to ensure that the desktop application (connector) is also updated accordingly. However, limitations imposed by Sage, the accounting software, restrict Service Box's ability to support older versions of Sage. In essence, ServiceBox is only able to offer compatibility with the latest version of Sage.
The reason your setup worked until now is that the specific code you were using hadn't been affected by backend updates. Unfortunately, the recent sync issue you're facing highlights a restriction that ServiceBox encounters. This restriction is not something that ServiceBox can work around easily due to the constraints set by Sage.
Resolution:
Regrettably, the sync issue you're experiencing cannot be directly resolved by adjusting the backend of the connector. The best course of action moving forward is to consider these options:
1. Upgrade Sage Software and Connector Program: To fully resolve the sync issue, it's recommended to upgrade your version of Sage to the latest one that ServiceBox supports and upgrade connector program to the lastest version as well . This ensures compatibility between the accounting connector and the Sage software, allowing seamless data synchronization.
2. Manual Entry: If upgrading Sage is not an immediate option, you might need to manually enter customer and invoice information into Sage. While this is more time-consuming, it ensures accurate data entry without relying on the connector's functionality.
Conclusion:
In conclusion, the sync issue you're facing with the older version of the ServiceBox connector is a result of changes made to the backend that affect its compatibility with Sage 50. Due to Sage's restrictions and the necessity of maintaining compatibility, ServiceBox cannot continue to support older versions of the connector alongside backend updates. To address this issue, upgrading your Sage software or resorting to manual data entry are the recommended steps to ensure smooth and error-free data synchronization. While it's unfortunate that a more straightforward solution isn't available, these steps will help mitigate the impact of the sync issue you're encountering.
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