Support Documents

Understanding the Error:

When a user runs a sync on ServiceBox and encounters an error message stating, "Error syncing invoice field tracking number: strength length specified does not match the supported length," it indicates that there is a discrepancy in the character length of the tracking number.

Resolution Steps:

1. Identify the Error Message:

   - The error message typically specifies that the length specified is {} characters, while the supported length is a range between zero and 31 characters.

2. Right-Click and Edit the Invoice:

   - To resolve this issue, the user should right-click on the invoice generating the error and choose the "Edit" option.

3. Verify Customer Purchase Order Number Field:

   - In the editing process, pay attention to the customer purchase order number field. The terminology might vary based on customizations made by the user, but it generally refers to the customer view number field in the service box provided by default.

4. Check Character Length in Service Box:

   - Service box, which is part of QuickBooks Online, has a maximum character length limitation of 31. If the character length of the tracking number exceeds this limit, the system will generate the error in question.

5. Adjust the Tracking Number Length:

   - If the length of the tracking number exceeds 31 characters, the user should shorten it to comply with the system's limitations. This adjustment can be made within the editing interface.

6. Save Changes and Retry Sync:

   - After modifying the tracking number length, save the changes to the invoice. Retry the sync process in QuickBooks Online to check if the error persists.

Conclusion:

The specific error related to the invoice field tracking number length mismatch can be resolved by editing the invoice, verifying the customer purchase order number field in the service box, and ensuring that the tracking number adheres to the character length limitations. By following these steps, users can navigate and resolve such issues efficiently, maintaining the integrity of their financial records in QuickBooks Online.