Summary
This article provides a temporary manual solution for the known bug affecting the display of user colors in the scheduler tab. Users may notice that their assigned colors are not appearing correctly. This issue is recognized as a low-priority edge case and will be addressed in a future update of the scheduler tab. In the meantime, agents and end-users can apply the following manual fix.
Steps to Manually Fix the User Color Display Issue
Access the User Setup:
- Place your mouse on the triangle/down arrow to the right of your login name on your site, then slide your mouse down, and "left click" on "Users".
- Choose the relevant user(s) whose colors are not displaying correctly.
Manual Fix for User Color Display Issue in Scheduler
- Click on the color selector
- To trigger the color update, slightly move the color selector
- Click on "Select"
- Click on "Save"
This simple action will resolve the issue of color display within Scheduler
Expected Outcome
After performing the above steps, the user's color should refresh and display correctly in the scheduler. This manual fix is a temporary solution until the bug is permanently resolved in a future system update.
Additional Information
This bug has been identified and logged by our support team. It is considered a low-priority issue due to its infrequent occurrence. However, we understand the importance of visual cues in the scheduler and are committed to resolving it as part of our continuous improvement efforts.
Conclusion
We apologize for any inconvenience caused by this bug and appreciate your patience as we work towards a permanent solution. Our team is dedicated to providing a seamless experience and will update the scheduler tab to prevent such issues in the future. Thank you for your understanding, and have a good day.
If you encounter any difficulties with this manual fix or have any further questions, please contact our support team at [email protected] for assistance.