Introduction

Syncing data between ServiceBox and QuickBooks Online (QBO) is essential for maintaining accurate financial records. However, conflicts can occasionally occur during the syncing process. This guide outlines steps to resolve such conflicts if you get following error message.


 "Errors syncing invoice Error: Transactions with inventory (QCH) products can't be dated earlier than the Inventory Start Date for the product"




To address this error, please follow these steps:


1. Review Inventory Start Dates within QuickBooks Online:

  • Log in to your QuickBooks Online account. 
  • Navigate to the "Sales" or "Products and Services" section.
  • Find the affected inventory products.
  • Click on Edit




  • Click on "Starting value"




  • This is where you will see the Start date for tis inventory



2. Adjust Transaction Date in ServiceBox:


Ensure that the transaction dates of invoices in ServiceBox are not earlier than the inventory start dates for the listed products in QuickBooks Online. Adjust the transaction dates if necessary.

  • Identify the date of the invoice transaction causing the error in ServiceBox.
  • Check if this date is earlier than the start dates of any inventory products listed on the invoice.
  • If the transaction date is indeed earlier, adjust it to a later date within ServiceBox.



3. Update Inventory Start Dates in QBO:


If the conflict is due to inventory start date issues, log into your QBO account, navigate to the Products and Services section, and adjust the start dates to match or go beyond the transaction dates in ServiceBox

  • After adjusting the transaction date in ServiceBox, log in to your QBO account.
  • Navigate to the "Sales" or "Products and Services" section.
  • Find the affected inventory products.
  • Click on Edit
  • Click on "Starting value"
  • Verify and update the start dates of these products to align with the adjusted transaction date in ServiceBox.
  • Ensure that the inventory start dates are accurate and reflect the date when you began tracking inventory for these products in your records.
  • Click on "Save and Close"




4.Resync Invoices:

Once you've made the necessary adjustments, attempt to sync the invoices from ServiceBox to QBO again.

Verify that the error no longer occurs during the syncing process.


Conclusion:

Once you follow the steps outlined above, you should successfully resolve this conflicts between ServiceBox and QBO. If syncing issues persist, don't hesitate to reach out to ServiceBox support for assistance [email protected]