If you're running the QuickBooks Online sync in ServiceBox and encounter a conflict error message stating, "Job site for invoice not found. May have been deleted from QuickBooks Online," this guide will walk you through resolving the issue.
Why Does This Error Occur?
This error typically appears because the link between ServiceBox and QuickBooks Online for a specific job site has been altered or disrupted after the initial synchronization. Here are some common reasons why this might happen:
-Job Site Moved: The job site may have been reassigned to a different parent customer.
- Job Site Information Changed: Details about the job site, such as the name or address, might have been updated.
- Company Information Updated: Changes in the company information linked to the job site could also cause this issue.
How to Fix the Error?
Follow these steps to resolve the conflict error:
1. Open the Affected Job Site:
- Go to the job site that triggered the error message.
2. Unlink the Job Site:
- On the job site screen, you'll see a blue button that allows you to unlink the job site from QuickBooks Online. Click this button.
3. Rerun the Sync:
- After unlinking, initiate the sync process again. The error message should no longer appear.
4. Additional Troubleshooting:
- If the error persists after unlinking and rerunning the sync, try unlinking the associated email address as well. Then, rerun the sync once more.
By following these steps, you should be able to clear the error and continue with your sync operations smoothly. If the problem persists, consider reaching out to ServiceBox support for further assistance.