If you’re experiencing inconsistencies in how addresses are displayed on the Customer Intake Portal (e.g., showing as "City, State, Zip Code" on desktop but "City, Province, Postal Code" on mobile), it’s likely due to the browser’s language settings. This guide will help you configure your browser settings in Microsoft Edge and Google Chrome to ensure the portal consistently displays addresses as "City, Province, Postal Code."

Adjusting Language Settings in Microsoft Edge

  1. Open Microsoft Edge:

    • Launch the Edge browser on your device.

  2. Access Settings:

    • Click on the three-dot menu in the top-right corner.
    • Select Settings from the dropdown menu.

  3. Navigate to Languages:

    • In the left-hand menu, click Languages.

  4. Add Preferred Language:

    • Check if English (Canada) is listed under Preferred languages.
    • If not, click the Add languages button.
    • Search for English (Canada) in the search bar, select it, and click Add.

  5. Set Primary Language:

    • Drag English (Canada) to the top of the Preferred languages list to make it the default.

  6. Restart Edge:

    • Close and reopen Edge for the changes to take effect.

Adjusting Language Settings in Google Chrome

  1. Open Google Chrome:

    • Launch the Chrome browser on your device.

  2. Access Settings:

    • Click the three-dot menu in the top-right corner.
    • Select Settings from the dropdown menu.

  3. Navigate to Language Settings:

    • Scroll down and click Advanced to expand more settings.
    • Under the Languages section, click on Language.

  4. Add Preferred Language:

    • Check if English (Canada) is listed under the languages.
    • If not, click the Add languages button.
    • Search for English (Canada), select it, and click Add.

  5. Set Primary Language:

    • Click the three dots next to English (Canada).
    • Select Move to the top to prioritize it as the default language.

  6. Restart Chrome:

    • Close and reopen Chrome to apply the changes.

Why This Works

The address format displayed on the portal depends on the browser’s primary language setting. By selecting English (Canada), the portal will display addresses using the "City, Province, Postal Code" format, regardless of the device being used.

Need Further Assistance?

If you’ve adjusted your browser settings but are still experiencing issues, please contact our support team with the details. Providing screenshots of the issue will help us investigate further.

We hope this guide resolves the problem for you. Thank you for using the Customer Intake Portal!