Technical Article and potential client response: 

Thank you for reaching out to us regarding the issue you are experiencing. Our technicians require more information to further investigate this matter. Below are the details we need to proceed with the investigation:

1. User Activity Confirmation

Can you please confirm that multiple users are not editing the same checklist simultaneously? Checklists are designed to be saved as a whole document rather than individual sections. When multiple users edit the same checklist simultaneously, the system cannot merge changes made by different users. As a result, only the last saved version is retained, potentially overwriting other edits. Addressing this limitation would require reworking how data is saved and processed, which is a significant design change. While we understand how this feature could improve collaboration, it’s not feasible to implement at this time. In the meantime, we recommend coordinating edits to the same checklist to avoid overwriting. Please let us know if there’s anything else we can assist with or if further clarification is needed.

2. App-Specific Information

Since the issue occurs within the app but cannot be replicated on the website, we need the following details:

  • Mobile device type: Please specify whether you are using an Android or iPhone.
  • ServiceBox app version: Provide the version of the ServiceBox app you are using.
  • Mobile OS version: Indicate the version of the mobile operating system on your device.

3. Screenshot & Timestamp Requirement

The next time this issue occurs, the technician must take a full screenshot immediately after the issue appears. This will provide the timestamp and work order number, which are essential for further investigation. Additionally, once the issue is recorded, no further changes should be made to the checklist until it is reviewed.

How to Take a Screenshot

  • Windows: Press
    Alt + PrintScreen
    to capture the active window and paste it into an email or feedback box.
  • Mac: Press
    Shift + Command + 3
    to save a screenshot to your desktop.
  • iOS: Press the power and volume up button simultaneously.
  • Android: Press the power and volume down button simultaneously.

For more detailed instructions on taking screenshots, please refer to our support article here 1 .

Conclusion

Your prompt response with the requested information will help us expedite the investigation and resolution of the issue. Providing detailed information and following the steps outlined above will enable our technicians to diagnose and solve the problem more efficiently.

Thank you for your cooperation.

For further assistance, please refer to our support articles or contact our support team.