FAQ
When submitting support tickets, it is important to provide information that the support analyst can use to diagnose and solve your problem. To avoid a lot ...
Fri, 5 Aug, 2022 at 9:51 AM
A "User" in ServiceBox is any employee, no matter their job ("Role") at the company, who logs in to your ServiceBox site. A "Ro...
Fri, 5 Aug, 2022 at 9:54 AM
The most common reason an email domain doesn't verify is if the DNS provider automatically adds the main part of the domain to the entry you add into th...
Fri, 5 Aug, 2022 at 9:56 AM
AVS(Address Verification Service)- If the customer billing address during checkout does not match the address on file with the card-issuing bank or credit ...
Fri, 5 Aug, 2022 at 10:04 AM
If you upload your image into ServiceBox and notice a border or frame when you print that looks like this: This is 'ghost' border th...
Thu, 13 Oct, 2022 at 11:43 AM
If you are trying to setup your custom SMTP server settings within ServiceBox and receive same error when trying to test message Error: The SMTP server requ...
Wed, 29 Mar, 2023 at 5:07 PM
Issue: Our users often wonder if they can send text messages to their clients directly through the ServiceBox. Moreover, they may be interested in setting ...
Thu, 26 Oct, 2023 at 12:11 PM
Summary Verifying invoice delivery is a crucial part of any business operation. It's not just about creating and sending them, but also making sure the...
Fri, 27 Oct, 2023 at 11:16 AM
Summary: Are you a Service Box user looking to customize your email communications further? We understand the importance of branding and want to offer you t...
Wed, 7 Feb, 2024 at 6:43 AM